Privacy Policy

PRIVACY POLICY

Last updated: 28 July 2026

This Privacy Policy explains how Kitchen Bright collects, uses, stores and shares personal information when you visit kitchenbright76.com, contact us, create an account, subscribe to marketing communications or purchase a product.

Kitchen Bright respects your privacy and processes personal information in accordance with applicable data-protection and privacy laws, including the General Data Protection Regulation where it applies.

  1. WHO WE ARE

Kitchen Bright is responsible for the personal information described in this Privacy Policy and acts as the data controller unless stated otherwise.

Our contact details are:

Kitchen Bright
Rock View
Black Ditch
Newcastle
Co. Wicklow
A63 CC03
Ireland

Email: info@kitchenbright76.com

Telephone: +353 85 273 8206

Website: kitchenbright76.com

  1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

• Our Shopify online store.
• Orders and transactions.
• Customer accounts.
• Contact and enquiry forms.
• Newsletter and marketing subscriptions.
• Customer-service communications.
• Product reviews and other user submissions.
• Cookies, pixels and similar technologies.
• Interactions with our advertisements or social-media pages where we receive the information.

This Privacy Policy does not control the independent privacy practices of third-party websites or services.

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information.

Identity information:

• Full name.
• Account username or identifier.
• Date of birth or age information where relevant.
• Signature where required for delivery or verification.

Contact information:

• Email address.
• Telephone number.
• Billing address.
• Delivery address.

Order and transaction information:

• Products ordered.
• Order number.
• Order value.
• Currency.
• Discounts used.
• Payment status.
• Delivery status.
• Returns, refunds, cancellations and complaints.
• Communication relating to an order.

Payment information:

Payments are processed through payment providers. We may receive limited payment information, such as:

• Payment method.
• Billing name and address.
• Transaction identifier.
• Payment status.
• Limited card information, such as card type and final digits.

We do not normally receive or store complete card numbers or card security codes.

Account information:

• Login and account details.
• Saved delivery information.
• Order history.
• Communication preferences.
• Account activity.

Device and technical information:

• IP address.
• Browser and device type.
• Operating system.
• Language and time-zone settings.
• Cookie identifiers.
• Approximate location derived from an IP address.
• Website pages viewed.
• Links clicked.
• Referring website.
• Session and interaction information.
• Shopping-cart and checkout activity.

Marketing information:

• Newsletter subscriptions.
• Marketing preferences.
• Advertisement interactions.
• Campaign and referral information.
• Responses to promotions or surveys.

Customer-service information:

• Enquiries and correspondence.
• Complaint details.
• Return requests.
• Photographs or videos submitted in connection with a damaged or faulty product.
• Call or message records where legally permitted.

User-generated information:

• Product ratings.
• Reviews.
• Comments.
• Photographs or other content voluntarily submitted to us.

  1. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

Directly from you when you:

• Place an order.
• Create or use an account.
• Contact customer service.
• Complete a contact form.
• Request a return or refund.
• Subscribe to marketing.
• Submit a review.
• Participate in a survey, competition or promotion.

Automatically when you:

• Visit or browse the website.
• Use the shopping basket.
• Interact with cookies, pixels or similar technologies.
• Open or interact with our marketing communications.

From third parties, including:

• Shopify.
• Payment providers.
• Shipping and fulfilment providers.
• Fraud-prevention and security providers.
• Analytics and advertising providers.
• Social-media platforms.
• Referral and affiliate partners.
• Publicly available sources where legally permitted.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

To provide products and fulfil orders:

• Process and confirm purchases.
• Take and verify payment.
• Arrange delivery.
• Provide order tracking.
• Manage cancellations, returns and refunds.
• Communicate about an order.
• Provide receipts and transaction records.

To operate customer accounts:

• Create and maintain accounts.
• Authenticate customers.
• Display order history.
• Save preferences.
• Protect accounts from unauthorised access.

To provide customer support:

• Respond to enquiries.
• Investigate complaints.
• Handle damaged, missing or faulty-product reports.
• Resolve delivery or payment issues.

To operate and improve the website:

• Maintain website functionality.
• Remember basket contents and preferences.
• Analyse performance and customer use.
• Diagnose technical problems.
• Improve products, content and website design.

To protect our business and customers:

• Detect and prevent fraud.
• Verify transactions.
• Protect website and payment security.
• Enforce our Terms and Conditions.
• Investigate misuse, unlawful activity or security incidents.

For marketing and advertising:

• Send newsletters, offers and product updates where permitted.
• Measure marketing performance.
• Personalise content or advertisements where consent or another lawful basis permits.
• Manage advertising audiences and campaign attribution.

To comply with legal obligations:

• Maintain tax and accounting records.
• Respond to lawful requests from authorities.
• Comply with consumer-protection, product-safety and data-protection obligations.
• Establish, exercise or defend legal claims.
• Manage recalls or safety notices.

  1. LEGAL BASES FOR PROCESSING

Where the GDPR or similar laws apply, we rely on one or more of the following legal bases.

Performance of a contract:

We process information needed to accept payment, fulfil orders, deliver products, provide customer support and manage returns or refunds.

Legal obligation:

We process information where necessary to comply with tax, accounting, consumer-protection, fraud-prevention, product-safety or other legal requirements.

Legitimate interests:

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights. These interests may include:

• Operating and improving the website.
• Securing our systems.
• Preventing fraud and misuse.
• Providing effective customer service.
• Understanding business performance.
• Managing legal claims.
• Marketing similar products to existing customers where legally permitted.

Consent:

We rely on consent where required, including for:

• Optional analytics or advertising cookies.
• Certain electronic marketing communications.
• Particular forms of personalised advertising.
• Any other processing for which the law requires consent.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

Protection of vital interests:

In exceptional circumstances, we may process information where necessary to protect someone’s life or physical safety.

  1. SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify provides the ecommerce platform that allows us to display products, process orders, manage customer accounts and operate the online store.

Shopify may process personal information:

• On our behalf as a service provider or processor.
• To provide and secure its platform.
• To process payments or support Shopify services.
• For certain independent purposes described in Shopify’s Consumer Privacy Policy.
• As part of enhanced, analytics, advertising or network services where those services are enabled and legally permitted.

You should review Shopify’s Consumer Privacy Policy for further information about how Shopify handles personal data and how you may exercise rights directly against Shopify.

  1. PAYMENT PROVIDERS

Payment details may be processed by Shopify Payments, PayPal, card networks, digital-wallet providers, acquiring banks or other payment providers made available during checkout.

These providers may process information for:

• Completing transactions.
• Authenticating payment methods.
• Preventing fraud.
• Handling refunds and disputes.
• Meeting financial and regulatory obligations.

Payment providers may act as our processors, independent controllers or both, depending on the service provided.

  1. SHIPPING AND FULFILMENT PROVIDERS

We share necessary information with shipping, postal, courier, warehousing and fulfilment providers to:

• Prepare and dispatch orders.
• Print delivery labels.
• Complete customs documentation.
• Provide tracking.
• Confirm delivery.
• Investigate lost, delayed or damaged shipments.
• Process returns.

The information shared may include your name, delivery address, email address, telephone number, order details and tracking information.

  1. OTHER PARTIES WITH WHOM WE SHARE INFORMATION

We may share personal information with:

• Shopify and ecommerce-service providers.
• Payment processors and financial institutions.
• Shipping, fulfilment and return providers.
• Website-hosting and IT-support providers.
• Fraud-detection, authentication and cybersecurity providers.
• Email, SMS and customer-support providers.
• Analytics, advertising and marketing providers.
• Accountants, insurers, lawyers and professional advisers.
• Regulators, courts, law-enforcement bodies and public authorities where legally required.
• A purchaser, investor or successor in connection with a proposed or completed sale, merger, restructuring or transfer of the business.

We do not authorise service providers to use personal information for unrelated purposes where they process it solely on our behalf.

  1. COOKIES AND SIMILAR TECHNOLOGIES

The website uses cookies, pixels, local storage and similar technologies.

These technologies may be used for:

Essential functions:

• Keeping the website secure.
• Operating the basket and checkout.
• Processing payments.
• Remembering privacy choices.
• Preventing fraud.
• Maintaining customer sessions.

Preference functions:

• Remembering language, region, currency or display preferences.
• Saving selected settings.

Analytics functions:

• Measuring website traffic.
• Understanding how visitors use the website.
• Identifying errors and performance issues.
• Improving website content and navigation.

Advertising functions:

• Measuring advertising campaigns.
• Limiting repeated advertisements.
• Personalising advertisements where permitted.
• Understanding whether an advertisement resulted in a visit or purchase.

Where consent is legally required, optional analytics, advertising and personalisation technologies will not be activated until you provide consent.

You may accept, reject or adjust optional cookie categories through the cookie banner or cookie-preference tool. You may also change browser settings, although disabling essential cookies may prevent parts of the website from working correctly.

  1. EMAIL AND DIRECT MARKETING

We may send marketing messages where:

• You have consented.
• The law permits us to contact an existing customer about similar products.
• Another valid legal basis applies.

Every marketing email will include an unsubscribe option.

You may also withdraw from marketing by contacting info@kitchenbright76.com.

Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications about orders, payments, deliveries, returns, account security or legal notices.

  1. PERSONALISED ADVERTISING

Where permitted and subject to your consent when required, we and our advertising partners may use information about website activity to:

• Select or personalise advertisements.
• Build or match advertising audiences.
• Measure campaign effectiveness.
• Attribute orders to advertising campaigns.
• Limit how often an advertisement is displayed.

You may manage these activities through our cookie-preference tool and any privacy controls made available by the relevant advertising provider.

  1. INTERNATIONAL DATA TRANSFERS

Some service providers may process or store personal information outside Ireland, the European Economic Area, the United Kingdom or your country of residence.

Where required, we use appropriate safeguards for international transfers, which may include:

• Adequacy decisions.
• Standard Contractual Clauses.
• The United Kingdom International Data Transfer Addendum or equivalent measures.
• Contractual, organisational and technical safeguards.
• Another transfer mechanism recognised by applicable law.

You may contact us for more information about safeguards relevant to your personal information.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on:

• The type of information.
• The purpose for which it was collected.
• Whether an account remains active.
• Tax, accounting and recordkeeping obligations.
• Consumer-protection requirements.
• Fraud-prevention and security needs.
• Applicable limitation periods.
• The need to establish, exercise or defend legal claims.

Order and transaction records may be retained for the period required by tax, accounting and consumer laws.

Marketing information is generally retained until you unsubscribe, withdraw consent or the information is no longer required.

When information is no longer required, it will be deleted, anonymised or securely restricted unless continued retention is legally required.

  1. DATA SECURITY

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Improper use.
• Alteration.
• Unlawful disclosure.
• Destruction.

These measures may include access controls, authentication, secure connections, service-provider reviews and fraud monitoring.

No internet transmission or storage system can be guaranteed to be completely secure. You should use a strong, unique password and notify us promptly if you suspect unauthorised account activity.

  1. YOUR DATA-PROTECTION RIGHTS

Depending on your location and the applicable law, you may have the right to:

Access:

Request confirmation of whether we process your personal information and receive a copy of relevant information.

Correction:

Request correction of inaccurate or incomplete personal information.

Erasure:

Request deletion of personal information in circumstances permitted by law.

Restriction:

Request that processing be restricted in certain circumstances.

Data portability:

Receive certain information in a structured, commonly used and machine-readable format or request its transfer to another organisation.

Objection:

Object to processing based on legitimate interests, including profiling connected with those interests.

You have the right to object at any time to the use of your information for direct marketing.

Withdraw consent:

Withdraw consent where processing relies on consent.

Complain:

Submit a complaint to the Data Protection Commission in Ireland or another competent data-protection authority.

Rights may be subject to legal exemptions. For example, we may retain information necessary to comply with tax obligations, prevent fraud or manage legal claims.

  1. EXERCISING YOUR RIGHTS

To exercise a privacy right, email info@kitchenbright76.com.

Please include:

• Your name.
• The email address connected with your order or account.
• A clear description of your request.
• Relevant order details where necessary.

We may request reasonable information to verify your identity before acting on a request. This helps prevent unauthorised access to personal data.

We will respond within the period required by applicable law. Where a request is complex or numerous, the response period may be extended where the law permits, and we will inform you where applicable.

  1. AUTOMATED FRAUD AND RISK CHECKS

Shopify, payment providers and fraud-prevention providers may use automated systems to evaluate transactions for fraud, security or payment risk.

These systems may consider information such as:

• IP address.
• Device information.
• Billing and delivery details.
• Payment information.
• Order history.
• Transaction patterns.

An order may be delayed, reviewed, rejected or cancelled where a legitimate fraud or security concern is identified.

You may contact us if you believe a decision concerning your order was made incorrectly.

  1. CHILDREN’S PRIVACY

The website is not directed at children under 16, and we do not knowingly collect personal information directly from children under 16.

Customers who do not have the legal capacity to make a purchase should use the website only with the involvement of a parent or legal guardian.

Contact us if you believe a child has provided personal information without appropriate permission.

  1. THIRD-PARTY WEBSITES

The website may link to third-party websites, applications or social-media platforms.

We do not control and are not responsible for the privacy practices of those third parties. You should review their privacy policies before submitting personal information.

  1. BUSINESS TRANSFERS

If Kitchen Bright is sold, merged, reorganised or transfers part of its business or assets, personal information may be disclosed or transferred as part of that transaction.

Any recipient will be required to process personal information in accordance with applicable law.

  1. REQUIRED DISCLOSURES

We may disclose personal information where reasonably necessary to:

• Comply with a legal obligation.
• Respond to a lawful court order or government request.
• Enforce our agreements.
• Detect or prevent fraud.
• Protect the rights, safety or property of customers, Kitchen Bright or another person.
• Investigate a security incident.
• Establish, exercise or defend a legal claim.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

• Our business practices.
• The services or applications we use.
• Our products or website.
• Legal or regulatory requirements.
• Shopify features and privacy settings.

The revised policy will be published on this page with a new “Last updated” date.

Where required, we will provide additional notice or request consent before applying a material change to existing personal information.

  1. CONTACT US

Questions, concerns, complaints or privacy requests may be sent to:

Kitchen Bright
Rock View
Black Ditch
Newcastle
Co. Wicklow
A63 CC03
Ireland

Email: info@kitchenbright76.com

Telephone: +353 85 273 8206

You also have the right to complain to the Data Protection Commission in Ireland or the competent data-protection authority in your country.